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Service & Support
Need help with an urgent issue? We are ready to help.
Support tel.: +298 77 44 44
Email: support@groaqua.io
Service Centre
Our service centre is responsible for the sale of spare parts, technical service and support. Our team’s extensive experience with our products and processes, ensure that you as the customer receive the best service and support when you contact us. You can also contact us on +44 1463 250275 during business hours.
Service and Spare Parts
Our service technicians located in Inverness and Faroe Islands, are less than 2 hours from most salmon farms. With well-equipped service vehicles they will be able to provide fast service throughout both countries.
GroAqua has a well-stocked spare parts warehouse in Inverness with prompt delivery from our partners across Europe for most parts. In this way, we avoid long delivery times on critical spare parts and we can remedy the customer’s problem as quickly as possible.
Repair of Instruments
We offer repair and calibration of measuring instruments at our UK Service Centre.
We request that you always submit a description of the instruments’ problem and your contact details, when submitting your products for service so that we can provide the service you expect.
Service is a priority in GroAqua and we take responsibility for our customers and products.